What our customers say
I just wanted to thank both of you very much for getting our home back to normal!
It has been quite a journey! I really have appreciated the support both of you gave us. There were times when I really coudln't imagine our house ever getting back to how it was. As you can see in the pictures you really have succeeded in getting it looking exactly as it did before all the works commenced.
Mr & Mrs Steer - Richmond - May 2016
(Please click on Project Gallery - Image Richmond, Surrey)
We just wanted to add this note to say what a fantastic team you have working for your company. The last year has been very difficult for us but made so much more bearable by witnessing the skill and care your crew have taken in stripping out and repairing our house. Nothing was ever too much trouble for them and we found them to be honest trustworthy and reliable at all times.
We especially wanted to mention Mark and Dave, who were there the longest. They were hard working, diligent and empathetic to our plight. Also, Chris Chittick was amazing overseeing the works and ironing out any problems. We were actually sad to say goodbye to these men!!
We would have no hesitation in recommending your company and are very grateful for all you have done for us.
You have given us back our home.
Many many thanks.
Mr & Mrs Martin - Weybridge - March 2015
Having recently moved back to our new home, my wife and I wanted to express a sincere thank you to all concerned for the work carried out in the orginal demolition and the re-building of our home.
The words above do not convey the emothions and heartaches, the highs and lows of the long period of time we hadto endure through the insurers, loss adjusters and local authority departments. What I can state was that once
'Songhurst's were on board, we felt we had people who were dedicated to helping us and developed a good and strong working relationship.
There were many times that Songhurst's personnel helped us over and above what would normally be expected. The work was carried out safely, with a lot of care, experience, craftmanship, consideration for our neighbours and regularly cleaning up the site.
Songhurst's also showed a good tolerance of my continued involvement and sense of humour. We could not have asked for more.
We both thoroughly recommend W Songhurst Ltd to anyone who would ask.
Once again thanks from both of us.
Mr & Mrs Pope - Horley - 2014
The works have been completed to our satisfaction. I’m pleased to let you know that we are delighted with approach to the project taken by Songhurst. The works were finished on time and to budget. We had some unexpected structural works to part of the old building and these were dealt with very quickly and the additional costs charged were entirely reasonable. The contracts manager, Chris Chittick, could not have been more helpful and responsive to our requests. In particular he ensured we met some critical deadlines during the project where we needed partial completion to fit in with events booked before the flood. The quality of the works undertaken by Songhurst is excellent. We were informed of progress throughout, any questions were always answered very promptly and detailed requests were dealt with quickly and to our satisfaction.
The Revd Robert Jenkins - Surrey - 2014
Following a fire last year, extensive renovation was required and I am delighted that W Songhurst Ltd became the appointed Contractor.
Under the meticulous supervision of your Contracts Manager, everyone who worked on the house undertook their designated task with the utmost efficiency and professionalism. Without exception, they were always courteous as well as being hardworking, during the time they spent at the house. Infact, despite the dreadful trauma that I suffered as a result of the fire, it was a pleasure to meet them each day.
Mrs Russell - Surrey - March 2014
The workmanship of all staff and sub contractors used was of a high standard. All were easy to deal with and instilled confidence. Any issues were dealt with promptly and professionally by the Contracts Manager.
We have no hesitation in recommending W Songhurst Ltd and would happliy use them again if need arose.
Mr & Mrs Davies - West Sussex - 2013
Very pleased with service. Chris was always quick to respond to any calls/emails and resolved problems. Works finished on time.
P Modoo - London - July 2013
"I would like to add my sincere thanks to you and in particular to Chris Chittick for the help, cooperation and courtesy he displayed to both my wife and myself during this difficult time for us.
Our gratitude goes to your entire team for a wonderful job very well done!"
J R Furlonger
"Chris – now that work on our home has been has been completed I thought you might appreciate a few comments.
It has taken four long and at times seemingly interminable months, particularly as we have been living at the house throughout – but I guess that is par for the course – particularly as we took advantage of the opportunity provided by the necessary subsidence insurance work to put in a new bathroom & kitchen. However I am pleased to say that that both my wife Vera and I are delighted with the end result.
What has been even more rewarding has been the manner in which your team has undertaken the work. With the unflappable, skilful and highly professional project management of Chris Chittick everyone of the crew has proved to be from the very start and throughout all the different phases involved, cheerful, friendly and accommodating. Where problems have occurred, a solution has always been quickly found and nothing has been too much trouble.
I would in particular like to commend the very high quality of Nigel’s decorating skills and attention to detail – and also of the wide range of skills and quality of work done by Andy who seems to be able to turn his hand to anything thrown at him. We are also pleased with the tiling work done by Spencer. On the plumbing side of the equation Peter encountered a couple of problems he found taxing, frustrating and perplexing, as Chris will tell you – but managed to solve them in the end and we now have a central heating system that works optimally for the first time. Jochen too mirrored the professionalism and good nature of the rest of the team in his own contribution on the electrical front.
Most of your team seem to have been with you for many years and this stability & familiarity with each other says a great deal about how you run your company – and in this context we also appreciated Mike’s contribution. It seems he has been with the company since before Noah’s Ark!
One situation which illustrates all the above concerned the installation of the bath. In fitting the grab handle the acrylic popped & cracked. Chris immediately rang to let me know and without pause came up with the solution of replacing and refitting a new one at Songhurst expense. This was a most honourable reaction which I could have accepted right away. My response was however to have the manufacturer, Duravit, come to the house and take a look at the problem – and they accepted responsibility as a manufacturing fault a well as withdrawing from sale the grip. The net result was that Songhurst were able quote successfully for the necessary replacement work with no financial adverse impact as would have been the case had I accepted Chris Chittick’s initial offer. In short a happy result all round – but the point remains that the offer made reflects extremely favourably as to Songhurst’s approach to how they work with their customers.
Having local contractors made such a difference too in relation to my dealings on the supply front for the bathroom with Mostly Bathrooms and the Kitchen with Howden’s.
Thanks again for a job well done - RJ"
UKIP Media & Events Ltd.
“I would like to thank you and your work force for the professional and efficient service you gave during a very stressful time and the quality of workmanship which was second to none. I will have no hesitation in recommending W. Songhurst to any person requiring building work in the future. As you can see I have copied Cunningham & Lindsey and also Direct Line and can only suggest that W. Songhurst be made their Prime Contractor.”
Mr B Smith
“As you know, on the basis of the stories one hears about builders, we were dreading the whole experience and fully expected chaos, upheaval and delays. The reality has been exactly the opposite - work commenced on the agreed day and finished ahead of schedule; mess and disturbance was a fraction of what we expected and your team were always courteous and helpful (even to the point of assisting Jennifer to carry in the shopping!).”
Mr A Proctor
After the lightning strike on our house, we can't speak highly enough of the professionalism of the Contracts Manager and W. Songhurst Ltd. From our first introduction he showed compassion and explained fully the emergency strip out and clearance work necessary to make our house safe and secure. The Contracts Manager and his team were very professional and kept us informed of all the stages and timesales, this gave us the assurance to request W. Songhurst Ltd as our preferred builders.
The quality of workmanship of the rebuild has been superb i.e the plastering, tiling, paintwork etc and we were consulted at each stage throughout the rebuild. The Contracts Manager always responded by return to any emails or phone calls to clarify any queries we had.
Our neighbours were also impressed as noise and disruption were kept to a minimum during this time.
We would have no hesitation in recommending W. Songhurst Ltd in the future and please pass on our sincere thanks to all concerned.
Mrs L Airey - Crawley
The work at No 19 was completed efficiently and immediately, responses to emails have been very good. As a Project Manager myself it was good to see Health and Safety issues all addressed and including a Health and Safety Plan.
Happy to recommend W. Songhurst Ltd.
Mr Harrington - Beckenham
All my dealings with your firm have been good. I found the Contracts Manager most helpful and considerate in all our discussions. Also members of your work team most co-operative.
Thank you for a job well done.
Mrs Green - Thornton Heath